Focal's goal is to help its clients tell their visual story through premium photography. If you are dissatisfied with any aspect of your experience please let us know. We will do what we can to make things right.
Licensing and Copyright
Focal can grant clients one of the two following usage licences or may set their own special terms. PW = Photographic Work
Personal Use Licence: Photographer retains copyright over the PW and is able to use it for self-promotion. The client may make unlimited reproductions of the PW for family and friends both online and offline.
Commercial Use Licence (default): same as Personal Use Licence plus permission for the client to use the PW to promote their business.
If no usage licence is specifically written into the booking notes the Commercial Use Licence will be granted to the client.
Focal is granted the right to use any photos for self-promotion. Credit will be given to the photographer. If a photographer or client specifically does not want their images used in this manner please send make us aware during the booking process and we shall honour your request.
A minimum of 48 hours before the photo shoot:
Clients may cancel their bookings and receive a 100% refund.
Between 48-24 hours before the photo shoot:
Clients may cancel their bookings and receive a 50% refund.
Less than 24 hours before the photo shoot:
Clients will not receive a refund if they cancel within 24 hours of their shoot.